Shipping

Order Processing

We ship from California
We process orders within 2-3 business days (excluding weekends and holidays).
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at naturalherbacu@gmail.com
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.
We will exchange incorrect items sent to your address once we confirm eligibility and receive the item

Domestic Shipping Rates and Estimates

International Shipping

We offer international shipping
Shipping charges for your order will be calculated and displayed at checkout
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Natural Herb & Acu is not responsible for these charges if they are applied and are your responsibility as the customer.

Status of Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within x days of receiving your shipping confirmation email, please contact us at naturalherbacu@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

All sales are final and no refunds will be available
returns and exchanges are allowed only if an incorrect item has been sent to the address